Jen K.

Total activity

13
Last activity

December 06, 2022 17:20
Member since

May 16, 2021 23:45
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Activity overview

Latest activity by Jen K.

Jen K. commented, December 06, 2022 17:20
+1 to Ria Harris comment of a year ago re: inability to set up an automated trigger to set the subject of chat tickets to something other than "Conversation with Visitor XXX." Have there been any u...
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- Jen K.
- Created December 06, 2022 17:20
- 1 vote
Jen K. commented, November 04, 2021 15:55
What condition/action needs to be added to the trigger, so that the end-user doesn't repeatedly receive the auto-reply message in a text conversation? https://share.getcloudapp.com/E0uKAo58
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- Jen K.
- Edited November 04, 2021 15:56
- 0 votes
Jen K. commented, July 26, 2021 23:18
Hi @...: Could you point me towards what custom inputs to select in "display format" to get the exact AHT to display https://share.getcloudapp.com/4gun6jxw?
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- Jen K.
- Created July 26, 2021 23:18
- 0 votes
Jen K. commented, July 09, 2021 00:26
Hi, "Avg Ticket Handling time (min)" rounds to the nearest minute on the graph. How do I view the exact handle time? For example, our handle time in mins for June is not 6, according to the graph, ...
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- Jen K.
- Created July 09, 2021 00:26
- 0 votes
Jen K. commented, June 29, 2021 15:46
@... tysm for your workaround 🙏🙏🙏🙏
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- Jen K.
- Created June 29, 2021 15:46
- 0 votes
Jen K. commented, April 30, 2021 17:20
Hi team, is there a way to enable the agent workspace for just one group, and not others?
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- Jen K.
- Created April 30, 2021 17:20
- 0 votes