
Jen K.
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Last activity
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Activity overview
Latest activity by Jen K.-
Jen K. commented,
+1 to Ria Harris comment of a year ago re: inability to set up an automated trigger to set the subject of chat tickets to something other than "Conversation with Visitor XXX." Have there been any u...
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Jen K. commented,
What condition/action needs to be added to the trigger, so that the end-user doesn't repeatedly receive the auto-reply message in a text conversation? https://share.getcloudapp.com/E0uKAo58
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Jen K. commented,
Hi @...: Could you point me towards what custom inputs to select in "display format" to get the exact AHT to display https://share.getcloudapp.com/4gun6jxw?
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Jen K. commented,
Hi, "Avg Ticket Handling time (min)" rounds to the nearest minute on the graph. How do I view the exact handle time? For example, our handle time in mins for June is not 6, according to the graph, ...
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Jen K. commented,
Hi team, is there a way to enable the agent workspace for just one group, and not others?