Jen K.

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Ticket Subject Unchangable

+1 to Ria Harris comment of a year ago re: inability to set up an automated trigger to set the subject of chat tickets to something other than "Conversation with Visitor XXX." Have there been any u...

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• Jen K.
• Created December 06, 2022 17:20
• 1 vote

1. Talk
2. ...
3. Setting up and using Text
4. Getting started with Text

What condition/action needs to be added to the trigger, so that the end-user doesn't repeatedly receive the auto-reply message in a text conversation? https://share.getcloudapp.com/E0uKAo58

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• Jen K.
• Edited November 04, 2021 15:56
• 0 votes

1. Explore
2. ...
3. Explore recipes
4. Time Tracking app: Metrics you need to be measuring

Hi @...: Could you point me towards what custom inputs to select in "display format" to get the exact AHT to display https://share.getcloudapp.com/4gun6jxw?

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• Jen K.
• Created July 26, 2021 23:18
• 0 votes

1. Explore
2. ...
3. Explore recipes
4. Time Tracking app: Metrics you need to be measuring

Hi, "Avg Ticket Handling time (min)" rounds to the nearest minute on the graph. How do I view the exact handle time? For example, our handle time in mins for June is not 6, according to the graph, ...

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• Jen K.
• Created July 09, 2021 00:26
• 0 votes

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Managing agent groups in the Zendesk Agent Workspace

Hi team, is there a way to enable the agent workspace for just one group, and not others?

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• Jen K.
• Created April 30, 2021 17:20
• 0 votes