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zach.prasser

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Recent activity by zach.prasser Recent activity Votes
  • Schedule Dashboard/Query Report for Ticket Count in Certain Views/Queues

    Answered

    I see that Explore has the ability to have a Dashboard schedule an Excel sheet or .csv report, which is a useful feature I'd like to use for reporting how many tickets are in different Views and in...

  • Agent Favors

    Answered

    I'm looking to see how many tickets within a custom timeframe that an agent updates via a comment for another agent (i.e., agent A updates a ticket assigned to agent B by updating the customer/requ...