zach.prasser
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Last activity
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Activity overview
Latest activity by zach.prasser-
zach.prasser commented,
Does the condition 'Subject text' mean the subject title of the email/support-request? I'm looking to make a Trigger to add a tag that will automatically assign the ticket to a queue for a group of...
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zach.prasser created a post,
Disabling Zendesk View
I'm trying to disable a View we don't use anymore, however I run into the following error: Any idea what could be preventing me from disabling the view? I've tried changing the 'who has access' ...
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zach.prasser commented,
Can you insert a GIF into a public reply to a customer?
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zach.prasser commented,
I checked tickets for the tag I created with my automation, but I'm not seeing that the survey was offered in the Events of any tickets after 48 hrs of a Solve. I also searched for the tag and came...
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zach.prasser created a post,
Search Filter: Updated Date>Past Week
CompletedHello, When using the filter in Search for Updated Date>Past Week, does this show everything from the previous week or the last seven days? To clarify: - Past week = Mon-Sun, 7/5/2021-7/11/2021 OR ...
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zach.prasser created a post,
Overlapping Line Graph For Bad CSATs By Month
AnsweredHello, I'm looking to make a query to show the number of Bad CSATs for each day in a given month, showing how many Bad CSATs were reported by Ticket Topic (Late Orders), and have the graph also sho...
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zach.prasser created a post,
Adding A Second Support Email For A Canadian Group/Team
AnsweredHello! I have Organizations created for a US team and a Canadian team of agents (support@subdomain.zendesk.com, VS support.ca@subdomain.zendesk.com). From what I understand, I need to add the suppo...
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zach.prasser created a post,
Automating Two Follow-Up Responses For Customers
AnsweredHello, I'm creating an Automation to send the customer a follow-up message, for when an agent responds to the customer's request, but the customer hasn't replied to the agent's response in 72hrs (c...
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zach.prasser commented,
Thank you for your attention here, Jonathan! I have a colleague who was informed by some clients, that stated creating tickets requires the status to be submitted as Pending upon creation in order ...
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zach.prasser created a post,
CSAT% By Group/Team
AnsweredHello, I'm looking to create a single query that compares the CSAT% of a Group of on agents, with other Groups of agents. I can make the individual queries and filter by the agent names within the ...