zach.prasser
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Recent activity by zach.prasser-
Does the condition 'Subject text' mean the subject title of the email/support-request? I'm looking to make a Trigger to add a tag that will automatically assign the ticket to a queue for a group of...
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Can you insert a GIF into a public reply to a customer?
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I checked tickets for the tag I created with my automation, but I'm not seeing that the survey was offered in the Events of any tickets after 48 hrs of a Solve. I also searched for the tag and came...
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Thank you for your attention here, Jonathan! I have a colleague who was informed by some clients, that stated creating tickets requires the status to be submitted as Pending upon creation in order ...
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Thank you @... ! I've drafted a View for this with the following Conditions: I have also drafter a Trigger that applies the tag (tag is: "self-assign_no-comment"): I checked for an Automation ...
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Thanks McCabe! I'd actually want both: a tag will indicate to the new agent that the ticket was bumped to their group, and I'd like to also know how many were reassigned in total.
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Does this recipe take into account tickets Solved by the agent, only? Or does this include tickets that other agents solved for them, while the ticket was still assigned to the agent?