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Kristie Thomas

Joined May 16, 2021

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Last activity Oct 16, 2021

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Latest activity by Kristie Thomas

Kristie Thomas commented,

CommentBuilding reports

Hello All,

I am trying to run a report on individual tickets that are categorized under a certain ticket field.

For example, one of our ticket fields is "Cancelations/Refunds." Is it possible to go somewhere and pull up all individual tickets that have this ticket field assigned to it, easily? Further clarification: Is there a way for me to pull up from 2/1/21 to 2/7/21 each ticket that has this custom ticket field assigned to it?

Currently, I am having to go through each agent and pull the ticket numbers from the "recently solved" tickets and this is way too time-consuming. There has to be an easier way!

Thanks for any help that can be offered :)

View comment · Posted Feb 12, 2021 · Kristie Thomas

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