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Laurie LeDuc's Avatar

Laurie LeDuc

Joined May 16, 2021

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Last activity Nov 30, 2022

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ACTIVITY OVERVIEW

Latest activity by Laurie LeDuc

Laurie LeDuc commented,

CommentSlack integration

Is there a way to disable the ability to Create a ticket from Slack in this integration? I don't want that ability enabled for all Slack users and would rather not use this functionality.

View comment · Edited Nov 30, 2022 · Laurie LeDuc

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Laurie LeDuc commented,

CommentCustomer management and profiles

@... just our Light Agents, and it doesn't look like I can modify how that role interacts with user profiles.

View comment · Posted May 20, 2022 · Laurie LeDuc

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Laurie LeDuc commented,

CommentCustomer management and profiles

Should Light Agents be able to suspend users? Ours get the option when deleting content from Gather but receive an error message when clicking the "Remove all content and suspend user" prompt.

View comment · Posted May 17, 2022 · Laurie LeDuc

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Laurie LeDuc commented,

Community comment Feedback - Reporting and analytics (Explore)

@... has the ability to report on comment user type been introduced yet?

View comment · Posted Apr 07, 2021 · Laurie LeDuc

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