Laurie

1. Apps and integrations
2. ...
3. Slack integration
4. Using the Slack for Zendesk Support integration

Is there a way to disable the ability to Create a ticket from Slack in this integration? I don't want that ability enabled for all Slack users and would rather not use this functionality.

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• Laurie
• Edited November 30, 2022 23:59
• 1 vote

1. Agent guide
2. Customer management and profiles
3. Suspending a user

Nicole Saunders just our Light Agents, and it doesn't look like I can modify how that role interacts with user profiles.

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• Laurie
• Created May 20, 2022 17:30
• 0 votes

1. Agent guide
2. Customer management and profiles
3. Suspending a user

Should Light Agents be able to suspend users? Ours get the option when deleting content from Gather but receive an error message when clicking the "Remove all content and suspend user" prompt.

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• Laurie
• Created May 17, 2022 17:59
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Bug with "Updater Role" attribute

@... has the ability to report on comment user type been introduced yet?

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• Laurie
• Created April 07, 2021 20:16
• 0 votes