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Justin Near
Joined May 16, 2021
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Last activity Aug 27, 2024
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Latest activity by Justin Near
Justin Near commented,
We have several clients with multiple organizations. I'm not seeing “Organization” in the placeholder list, but I'm also not seeing a way to change organization on a ticket with a trigger. Is there a way to change the organization using a placeholder and/or some other method while forwarding an email?
View comment · Posted Aug 27, 2024 · Justin Near
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Justin Near created a post,
We have one client, whom we've communicated with in the past via Zendesk, recently not receive a response from us. We've responded to two separate tickets. It did not go to their junk/spam but wasn't delivered at all. Is there 1) any way to check deliverability from Zendesk? And 2) are there any current known issues with deliverability to Google?
Posted Feb 29, 2024 · Justin Near
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Justin Near commented,
I second Kel S. - there are far too many unintuitive clicks to get to the categories that we've so painstakingly created for our Guide articles.
View comment · Posted Jul 11, 2023 · Justin Near
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Justin Near commented,
Is #brand possible? And if so, how should multiple words be formatted?
Justin
View comment · Posted Jun 27, 2023 · Justin Near
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Justin Near commented,
Hi @... - I had already tried that and didn't have any success. There are still multiple names/organization. Is it because there are filters?
View comment · Posted Sep 29, 2022 · Justin Near
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Justin Near commented,
Dainne Kiara Lucena-Laxamana - that just gives me a single top ticket holder from the whole report, and what I'm wanting is the 1 top ticket holder per organization (so a report would show more than one, but one per org).
View comment · Posted Sep 26, 2022 · Justin Near
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Justin Near commented,
How do I show only one user per organization, the one with the largest number of tickets?
View comment · Posted Sep 18, 2022 · Justin Near
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Justin Near commented,
How do you remove the flag "This ticket is flagged as a potential risk"?
View comment · Posted Jul 25, 2022 · Justin Near
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Justin Near created a post,
Consider adding a "not" operator for searching. In my specific use case, I'd like to search on a specific field that is not none/null (in other words, I want to see all results that aren't empty). Logically, this is similar to Explore's "exclusion" where I can exclude all "null" fields.
Posted Jul 23, 2022 · Justin Near
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Justin Near commented,
Is it possible to also see users who have an organization as their second or third organization and not just their primary organization? We have many users with more than one organization.
View comment · Posted Jul 10, 2022 · Justin Near
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