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Fernanda Melo's Avatar

Fernanda Melo

Joined May 16, 2021

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Last activity Oct 16, 2021

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Latest activity by Fernanda Melo

Fernanda Melo commented,

CommentLive chat agent guide

Hi Zendesk Team,

Is there a way to turn off notifications for incoming chats that are in the queue due to not having agents available? 
We'd like to keep notifications for chat requests when an agent has the bandwidth to serve a chat but turn off notifications for the ones that fall in the queue. Is that possible?
Thanks in advance.

View comment · Posted Mar 04, 2021 · Fernanda Melo

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