
Greg Schiestl
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Last activity
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Activity overview
Latest activity by Greg Schiestl-
Greg Schiestl commented,
This would also improve the ability to provide a CSAT survey to the customer with better context as to why they're receiving it. It's surprising how many customers click the "Yes this resolved my ...
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Greg Schiestl commented,
Is it possible to merge Messaging based tickets? I'm not seeing the option for Merge unless the ticket has another communication channel used (for example the Email channel).