
Greg Schiestl
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Last activity
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Activity overview
Latest activity by Greg Schiestl-
Greg Schiestl commented,
Do Zendesk Talk call recordings attached to the support case count as public replies?We have a standard of emailing a recap to our customers after a phone call ends that covers what was found and w...
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Greg Schiestl commented,
This would also improve the ability to provide a CSAT survey to the customer with better context as to why they're receiving it. It's surprising how many customers click the "Yes this resolved my ...
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Greg Schiestl commented,
Is it possible to merge Messaging based tickets? I'm not seeing the option for Merge unless the ticket has another communication channel used (for example the Email channel).