Kelli_Main Street Software

1. Guide
2. ...
3. Customer portal
4. How many files can customers attach to a ticket through the web form?

Our users are receiving an error as well, and are only able to upload 5 or fewer files (they happen to all be csv or xls files that are fairly small - definitely well below the 50 MB). I submitted ...

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• Kelli_Main Street Software
• Created December 13, 2022 18:56
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

I agree on the feature being a must. @Primoz Cigler Would you be able to write an in-depth tutorial on how to implement your workaround? Totally grateful!

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• Kelli_Main Street Software
• Created June 13, 2015 22:03
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Preview text as customer is typing

Being able to see what the end-user is typing does allow the agent to get a quicker idea of what questions/answers they are trying to convey. It speeds up the chat quite a bit.

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• Kelli_Main Street Software
• Created June 09, 2015 17:13
• 4 votes