Moss

1. People
2. ...
3. Team members and groups
4. Creating custom unified agent statuses

Jen Cole did you have any luck with getting tickets to not assign to agents? We'd love to use the agent status for our team but don't want to automatically assign tickets to agents. 

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• Moss
• Created January 11, 2023 20:22
• 2 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. possibility to start a new chat conversation in our bot

+1 on our team looking in incorporate this feature. Since Zendesk has it available on their end I would hope that it can be pushed to your customers sooner rather than later.

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• Moss
• Created June 10, 2022 15:58
• 4 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Hiding and showing elements in your Copenhagen standard theme

Hi Jacob,Thanks for that. I was pretty sure I tried that previously but the formatting of the rest of the page was getting messed up. I must have been doing something else that I didn't notice the ...

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• Moss
• Created June 29, 2021 17:58
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Hiding and showing elements in your Copenhagen standard theme

Hi everyone,I'm trying to hide the article ratings from the search results page. I'm having trouble modifying the code in order to remove this. Would somebody be able to help point me in the right ...

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• Moss
• Created June 24, 2021 16:16
• 0 votes

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. About Flow Builder

Hi @..., I have a question regarding the data collection step. We have our flow builder setup with a data collection step to gather users information which is working properly when they end up on t...

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• Moss
• Created March 09, 2021 17:15
• 1 vote