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Richard Haycraft

Joined May 16, 2021

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Last activity Oct 26, 2021

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Latest activity by Richard Haycraft

Richard Haycraft commented,

CommentManaging your email

It works ! :)

Thanks Sergei

View comment · Posted Feb 03, 2021 · Richard Haycraft

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Richard Haycraft commented,

CommentManaging your email

Thanks Sergei for your answer.

I'm just making deductions here but maybe you can confirm.

We haven't added an email address for support. Our email is support@ourdomain.zendesk.com.
I can't add our support address because it's been used as the admin email address.
So if I change that and add our support address (as I believe I should), will I then get the "see details" dropdown ?

Many thanks,

Richard

View comment · Posted Feb 03, 2021 · Richard Haycraft

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Richard Haycraft commented,

CommentManaging your email

Hello,

I'm going quietly nuts trying to do the Zen verification.

The instructions in this article don't appear to be correct or I'm missing something.

I've set up mail mail redirections and they work but the replies come back from ourdomain.zendesk.com. We want them to come back from ourdomain.com.

I've also set up the SPF record and it appears to be OK.

The trouble is that I can't find the domain verification value and I get stopped here
Where do I find the "see details" part ?

Many thanks

Richard

View comment · Posted Feb 03, 2021 · Richard Haycraft

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