Lumenpulse Inc
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Last activity
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Activity overview
Latest activity by Lumenpulse Inc-
Lumenpulse Inc commented,
I have opened a ticket on the behavior of a Child Side Conversation ticket but am coming to the community if there is any other guidance. We have not made any specific trigger changes but we have n...
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Lumenpulse Inc commented,
Hi Oskar, We just started exploring this a bit more. If we create a side conversation 'email' from the closed ticket, we can then grab all the public/internal replies we want to communicate back t...
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Lumenpulse Inc commented,
When an end-user emails us with a ticket, that we solve and closes, if they reply back as a follow-up, a new follow-up ticket is created (they have one email thread) and we see in the follow-up tic...