J. Baker
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Total activity15
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Last activity
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Activity overview
Latest activity by J. Baker-
J. Baker commented,
We were starting to use the Log A Visit App and found the reporting to not be that helpful with the connected detail. While it shows in the Activity Report that Visits were made, and the Visit Outc...
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J. Baker commented,
Alina Wright I have the same challenge and the only community recommendation is to have two separate Support instances. We are using Professional, and more specifically our issue arose when we star...
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J. Baker commented,
Prateek Chhetri It would be great if the Visit Outcome could be retrievable somewhere beyond a smart view. While the Activity Visit Report is ok, it doesn't allow you to leverage the customizable o...
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J. Baker commented,
Is there a way to report on the outcomes of visits made by someone? Right now in the Visit Outcome Activity Report, the tabular view can show that I made X visits over the course of the timeframe I...
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J. Baker commented,
I have opened a ticket on the behavior of a Child Side Conversation ticket but am coming to the community if there is any other guidance. We have not made any specific trigger changes but we have n...
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J. Baker commented,
Hi Oskar, We just started exploring this a bit more. If we create a side conversation 'email' from the closed ticket, we can then grab all the public/internal replies we want to communicate back t...
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J. Baker commented,
When an end-user emails us with a ticket, that we solve and closes, if they reply back as a follow-up, a new follow-up ticket is created (they have one email thread) and we see in the follow-up tic...