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Kate Sheridan's Avatar

Kate Sheridan

Joined May 16, 2021

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Last activity Sep 20, 2023

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ACTIVITY OVERVIEW

Latest activity by Kate Sheridan

Kate Sheridan commented,

CommentTicket automation and collaboration

Rafael Santos

EAP product limitations
Due to an early stage of this project the following limitations might occur:
  • We only support English for the time being
  • Summarization might not include every detail originally provided in the ticket
  • Expanding, make more formal and make more friendly might omit or mischaracterize information written by the agent in composer (each of those actions is initiated by agent and is easily reservable)
  • Features might work slower than expected 
  • Features might be unavailable from time to time
  • Features might be discontinued or significantly changed during and after the EAP

View comment · Posted Jul 20, 2023 · Kate Sheridan

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Kate Sheridan commented,

Community comment Feedback - Ticketing system (Support)

My guess it that ZD will never improve this feature. As long as the Quickie Plus app is around, anyway. Which is what we were forced to pay for, to get what we needed. It's likely they profit from this, so why would they enhance this feature when they are getting paid for an external app to do the job. 

View comment · Posted Oct 11, 2022 · Kate Sheridan

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Kate Sheridan commented,

Community comment Feedback - Reporting and analytics (Explore)

2 years in the planning now! what's happening?

View comment · Posted May 06, 2022 · Kate Sheridan

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Kate Sheridan commented,

CommentCustomer management and profiles

Is there anyway to hide/remove Suspend Access from the dropdown? We have no need for this as we sync user changes from our CRM system and we don't want agents to Suspend Access and break the process, subsequently.

View comment · Posted Apr 22, 2021 · Kate Sheridan

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