Recent searches
No recent searches

Kate Sheridan
Joined May 16, 2021
·
Last activity Sep 20, 2023
Following
0
Followers
0
Total activity
20
Votes
8
Subscriptions
8
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Kate Sheridan
Kate Sheridan commented,
- We only support English for the time being
- Summarization might not include every detail originally provided in the ticket
- Expanding, make more formal and make more friendly might omit or mischaracterize information written by the agent in composer (each of those actions is initiated by agent and is easily reservable)
- Features might work slower than expected
- Features might be unavailable from time to time
- Features might be discontinued or significantly changed during and after the EAP
View comment · Posted Jul 20, 2023 · Kate Sheridan
0
Followers
0
Votes
0
Comments
Kate Sheridan commented,
My guess it that ZD will never improve this feature. As long as the Quickie Plus app is around, anyway. Which is what we were forced to pay for, to get what we needed. It's likely they profit from this, so why would they enhance this feature when they are getting paid for an external app to do the job.
View comment · Posted Oct 11, 2022 · Kate Sheridan
0
Followers
1
Vote
0
Comments
Kate Sheridan commented,
2 years in the planning now! what's happening?
View comment · Posted May 06, 2022 · Kate Sheridan
0
Followers
1
Vote
0
Comments
Kate Sheridan commented,
Is there anyway to hide/remove Suspend Access from the dropdown? We have no need for this as we sync user changes from our CRM system and we don't want agents to Suspend Access and break the process, subsequently.
View comment · Posted Apr 22, 2021 · Kate Sheridan
0
Followers
1
Vote
0
Comments