Kate (Admin)

1. Agent guide
2. Ticket automation and collaboration
3. Using AI to summarize and enhance ticket comments (EAP)

Rafael Santos EAP product limitations Due to an early stage of this project the following limitations might occur: We only support English for the time being Summarization might not include every ...

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• Kate (Admin)
• Created July 20, 2023 13:47
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Views limitation

My guess it that ZD will never improve this feature. As long as the Quickie Plus app is around, anyway. Which is what we were forced to pay for, to get what we needed. It's likely they profit from ...

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• Kate (Admin)
• Created October 11, 2022 12:55
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Feature request: Ability to schedule a single report from a dashboard which contains reports across multiple tabs.

2 years in the planning now! what's happening?

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• Kate (Admin)
• Created May 06, 2022 13:49
• 1 vote

1. Agent guide
2. Customer management and profiles
3. Suspending a user

Is there anyway to hide/remove Suspend Access from the dropdown? We have no need for this as we sync user changes from our CRM system and we don't want agents to Suspend Access and break the proces...

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• Kate (Admin)
• Created April 22, 2021 14:06
• 1 vote