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Ian G's Avatar

Ian G

Joined May 16, 2021

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Last activity Apr 10, 2023

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ACTIVITY OVERVIEW

Latest activity by Ian G

Ian G commented,

CommentDeveloper updates

Will the change also go into effect for the Organization/User views in the future?

Also, curious if it's possible to force a width for our users. Will that just depend on the set width of the app?

View comment · Posted Apr 10, 2023 · Ian G

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Ian G commented,

CommentDeveloper updates

This seems crazy low. Almost to a point where it's unusable. Is there any option to raise this?

View comment · Posted Jan 17, 2023 · Ian G

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Ian G commented,

Community comment Feedback - Ticketing system (Support)

This provides us with a really really poor experience. What if we have two people who are married: 

John & Jane Smith

We currently have Jane Smith in Zendesk with the email jsmith@xyz.com

We find out that this email belongs to John Smith, but he's not a user yet

We want to create a new user for John Smith and move the email from one user to another, but don't have Jane's email yet.

How do we handle it without creating a world of chaos for our agents?

This is a really awful constraint that should be prioritized, IMO.

View comment · Posted Dec 28, 2022 · Ian G

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