Toan

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

At the very least, the CC field should allow copy and pasting names, but even this isn't possible.  We have situations that require various groups of email addresses to be copied on, and to have to...

• View comment
• Toan
• Created December 01, 2010 15:45
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

This would be a very useful feature.  The workaround of notifying a target by email has a flaw: if that target replies to a given ticket, it'll open a new ticket each time instead of allowing them ...

• View comment
• Toan
• Created September 28, 2010 13:21
• 2 votes