Klarette Gerrits
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Last activity
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Activity overview
Latest activity by Klarette Gerrits-
Klarette Gerrits commented,
Oh, that's disappointing. Thanks for the clarification though
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Klarette Gerrits commented,
Is it possible to base a trigger on the first level of organisation (without having to specify all sublevels?). Taking your example, i'd like to base a trigger on "Digital SLR Cameras" (all models)...
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Klarette Gerrits commented,
So we worked on the suggested workaround with macro's (adding in a signature that way) and asked to disable the signatures. ... Only to see that the signatures do pop-up again with the use of macro...
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Klarette Gerrits created a post,
Problem with receiving a ticket with e-mail in BCC
Zendesk doesn't recognise how the ticket was received if the e-mail was in BCC.Strange is that the ticket is created correctly, but since the address is used in BCC, the "via" in the ticket isn't c...
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Klarette Gerrits commented,
This would help us too. (be able to use a HTML signature or be able to deactivate the signature for Side Converstations or even better a specific signature for Side Conversations) Any updates would...
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Klarette Gerrits commented,
Or in the agent-profile. Even better !
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Klarette Gerrits commented,
Any updates on this one? We're expierencing the same problem :)
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Klarette Gerrits commented,
This should be included in roles... So much cleaner :)
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Klarette Gerrits commented,
Our team would like this too ! Especially in the macros.We often create temporary macros for specific problems. It's a pitty that we cant include the field "Linked problem" to the macro :(