Klarette Gerrits

1. Support
2. ...
3. Tickets
4. Multibrand: Restricting agents to specific brands

Or in the agent-profile. Even better !

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• Klarette Gerrits
• Created January 04, 2022 09:10
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Macros - Edit multiple groups without Global Access

Any updates on this one? We're expierencing the same problem :)

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• Klarette Gerrits
• Created January 04, 2022 07:43
• 0 votes

1. Support
2. ...
3. Tickets
4. Multibrand: Restricting agents to specific brands

This should be included in roles... So much cleaner :)

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• Klarette Gerrits
• Created December 21, 2021 09:24
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Linked Problem ticket field not usable by triggers automations macros

Our team would like this too ! Especially in the macros.We often create temporary macros for specific problems. It's a pitty that we cant include the field "Linked problem" to the macro :(

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• Klarette Gerrits
• Created September 02, 2021 10:59
• 0 votes