Cheryl Lane
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Total activity38
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Last activity
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Activity overview
Latest activity by Cheryl Lane-
Cheryl Lane commented,
Hi Hiedi Kysther Thanks for confirming that, hadn't seen that specific part of the documentation. Yeah, we assessed options like that, but instead turned off instant search and hid the subject base...
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Cheryl Lane commented,
Hi Hiedi Kysther Thanks for your reply. We design and manage our own themes and have added this in the same way as Copenhagen does: {{search submit=false scoped=settings.scoped...
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Cheryl Lane commented,
Hi, I'm wondering, is it possible to scope the instant search results? Even with my search bar having the scoped attribute, the instant search drop down contains results from all categories, but if...
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Cheryl Lane created a post,
Chat Metrics for Messaging
Hi, We're looking to manage some real time displays of our Messaging availability and were looking at the APIs for it and found this https://developer.zendesk.com/api-reference/live-chat/real-time-...
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Cheryl Lane commented,
Hi Greg Katechis - I've noticed today that testing apps locally using `?zat=3000` is failing - it seems like this feature may still be broken - appending this to a URL in Zendesk usually disables a...
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Cheryl Lane commented,
Hi, I took a look and was able to work out your issue, simply switch out your line dataType: "json" for contentType: "application/json" (or just add that line to your settings) and your existing co...
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Cheryl Lane created a post,
Secure Settings Not Filled For Zendesk URLs
Hi, We want to use an app to expose a single admin-restricted API endpoint to non-admin users, so we want to give the app a secure setting that contains a token created by one of our admins and cal...
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Cheryl Lane commented,
I've experienced this before and was able to work around it by using window.location.reload()Hope that helps you too!
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Cheryl Lane commented,
Hi Christopher, Brilliant, thanks, that's just what I needed! It may be useful to link to there from https://developer.zendesk.com/documentation/help_center/help-center-templates/helpers/#built-in-...
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Cheryl Lane created a post,
Cannot Reference Settings within Each
AnsweredHi, I was looking to manage some icons for our Categories on our Homepage via the settings, so I have this (stripped down version): {{#each categories}} {{#is id settings.homepage_category_1_id}} ...