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Kate J.
Joined May 16, 2021
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Last activity Oct 22, 2021
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Latest activity by Kate J.
Kate J. commented,
CommentReporting and analytics for help center
Just wanted to clarify, based on this information, that in using the knowledge capture tool to link articles to customer tickets we can essentially track issues that could have been self-serviced but weren't, correct? Along for content improvements, of course.
View comment · Posted Apr 23, 2021 · Kate J.
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