Lauren Briskin

It's not great that ZenDesk can't do this. A "tag list" would solve the issue as would the ability to cross post articles in multiple Sections. 

Requiring coding knowledge or forcing us to re-post articles is really bad form- our use case is an FAQ. During beta testing our materials, the feedback we got over and over is that we need to put a FAQ up.  All of these articles exist already, and it would be super easy to use an FAQ "label" and then make a section or article that pulled in these articles, or to make a new section and "crosspost" these articles, but neither option is available to us.