Lightricks Ltd.
Customer Experience Operations Lead at Lightricks.
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Total activity114
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Last activity
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Member since
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Votes42
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Activity overview
Latest activity by Lightricks Ltd.-
Lightricks Ltd. commented,
+1 to this We use the Google Translate Chrome Plugin which is helpful but it would be great if Zendesk simply translated the subject field as well.
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Lightricks Ltd. commented,
Hi Ann McKinney, You can remove those agents from Talk and Chat which will remove those icons for those agents. Head to the Admin Center > People > Team > Team Members > select the agent > uncheck...
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Lightricks Ltd. commented,
Hery Aaron O'Connor, If you do not have omnichannel, the following recipe has worked us when tackling the same issue: User field: Create a Dropdown User Field called 'Active Tickets'. The dropdo...
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Lightricks Ltd. created a post,
Custom Role should be able to create/edit bots
Feature Request Summary: Only Admins can create/edit bots (in Admin Center > Channels > Bots and automations > Bots). Please add an option to allow this for custom roles as well. Description/Us...
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Lightricks Ltd. commented,
Hi Denise, I tested this on my account and it seems that Answer Bot is matching articles based on either the subject or the description. That said, if I understood correctly it sounds like you ha...
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Lightricks Ltd. commented,
Hi LottieFiles, It is not possible to create an Explore report based on a View but you can often create an Explore report that has the same criteria as your View (tickets on Hold, filtered by tags...
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Lightricks Ltd. commented,
Hey Maddie F., I don't think there's a native way to do this but I think you can use the Zendesk Ticket Field Manager app as a workaround by either hiding the Assignee field or making it read-only...
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Lightricks Ltd. created a post,
Trigger conditions should have an option: 'Subject or Comment' text
Currently Trigger conditions are either based on Subject Text or Comment Text. There should also be a single condition that is 'Subject or Comment Text'. Use Case: The majority of our Triggers t...
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Lightricks Ltd. created a post,
Team Members - Filtering should have Exclude option
It would be great if there was a filtering option to Exclude certain roles. Use case: I'd like to see which users are utilizing seats on our account and would love to simply exclude Light Agents. ...
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Lightricks Ltd. commented,
Hi Bailey Whitaker-Lea, Hope it's ok to jump in here and join this conversation but I'd like to second Chris's feature request as 4/5 of these would be super helpful for us as well! 1. Rearrangin...