Shmuel Holzman
Customer Experience Operations Lead at Lightricks.
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Total activity150
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Last activity
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Activity overview
Latest activity by Shmuel Holzman-
Shmuel Holzman commented,
Hey Zac, Have you tried using a Automation/Trigger combination to add a tag to these tickets? Your Automation would look like this: Meet ALL ConditionsTicket: Process date | is within the previou...
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Shmuel Holzman commented,
Hi Karen, I've tried this on my account and it is received in Gmail as RTL: It's possible that the email account that received the email doesn't support RTL. Have you tried sending a Hebrew email ...
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Shmuel Holzman commented,
Stephen Belleau This sounds like an awesome solution but I'm having trouble implementing help, I'd love some guidance. First, I added the code from your article directly to the Trigger and tested ...
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Shmuel Holzman commented,
Hi, I haven't tried this myself but it seems that the following conditions should work for your use case: Meet ALL of the following conditionsTicket | Is | Updated Status | Changed to | Solved Cu...
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Shmuel Holzman created a post,
Multi-select in search blocks page navigation
Description: When we use the search bar and select multiple tickets, a section pops up at the bottom that allows us to take action on those tickets. The problem is that section floats, resulting ...
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Shmuel Holzman commented,
Hey Matt, When making any changes to a ticket, your changes are saved when you submit them. That said, there are 2 different menus to choose what happens when you submit the ticket: 1. You can Sta...
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Shmuel Holzman commented,
Adding to what Ahmed Zaid wrote, if you are looking to make a change to a small number of agents' personal views and are ok with 'impersonating' them, you can also assume their profile and making c...
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Shmuel Holzman commented,
+1 to this We use the Google Translate Chrome Plugin which is helpful but it would be great if Zendesk simply translated the subject field as well.
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Shmuel Holzman commented,
Hi Ann McKinney, You can remove those agents from Talk and Chat which will remove those icons for those agents. Head to the Admin Center > People > Team > Team Members > select the agent > uncheck...
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Shmuel Holzman commented,
Hery Aaron O'Connor, If you do not have omnichannel, the following recipe has worked us when tackling the same issue: User field: Create a Dropdown User Field called 'Active Tickets'. The dropdo...