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Samuel St-Onge
Joined Oct 16, 2021
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Last activity Jan 24, 2025
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Latest activity by Samuel St-Onge
Samuel St-Onge commented,
Hello,
We currently rely on a numeric field for order numbers within our reports and processes in Zendesk. Our order number contains 8 digits. We also request tracking numbers and other numerical responses.
However, this limitation is proving to be a significant obstacle.
The proposed solutions do not seem to offer a viable solution to address these issues.
Once a field type is set, it cannot be edited later. Creating new fields would disrupt the functionality of most of our reports.
Are there any upcoming plans to include the capability of adding a basic numeric field to the bot in the near future?
Thank you.
View comment · Posted Feb 15, 2024 · Samuel St-Onge
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Samuel St-Onge commented,
Hello,
Managing over 50 email addresses has become challenging. The current manual selection process in the external "Select an Address" app is inefficient due to its inability to integrate with macros and triggers. Additionally, incoming emails from the guide support ends up in the wrong default address.
Furthermore, the "Select an Address" app in Agent Workspace is hidden among frequently used applications, causing inefficiencies.
To streamline our workflow, we propose integrating the "Select an Address" app as a standard Zendesk field. This change would improve usability and facilitate seamless integration with macros and triggers, enhancing overall efficiency in email management.
Thank you!
View comment · Posted Feb 13, 2024 · Samuel St-Onge
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