Jonathan Collins

1. Agent guide
2. Ticket management
3. Viewing, recovering, and deleting suspended tickets

Actually, when you auto recover, you can look at the header information of the email and there is greater information why there was a failure, like SPF and DMARC failures.

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• Jonathan Collins
• Created September 12, 2022 23:49
• 1 vote

1. Agent guide
2. Ticket management
3. Viewing, recovering, and deleting suspended tickets

I've used the export to try and determine why tickets are suspended.  However, there is no error information on the export.  There is a cause ID column, but I couldn't find a legend (plus they are ...

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• Jonathan Collins
• Created September 12, 2022 21:19
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

I'm trying not to become disillusioned, but I posted to this ~a year ago, have been following and watching this grow and grow and have never had any commitment from ZD that this feature is ever goi...

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• Jonathan Collins
• Created November 04, 2016 17:31
• 3 votes

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

+1 for me....

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• Jonathan Collins
• Created January 06, 2016 02:19
• 0 votes