Americo Pagliuca
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Recent activity by Americo Pagliuca-
Big time +1 to this. The org features in ZD are not well suited to internal management structures where, in our case, store level and GM users submit tickets that Area Managers want to be able to c...
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This video claims organizations are a hierarchical way to structure data. I don't see that is the case anywhere, actually. It would be tremendously valuable if there was a hierarchical relationsh...
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It would be so wonderful is Support had this structure. Subordinate organizations [and associated user rights] would be massively beneficial to support. It's a frustrating product gap.
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We have an instance where we have an external support provider that sends us ticket notifications [via ConnectWise, I believe] which always come with the subject: Ticket#XXXXX/Location/Issue Each t...