Rico Pagliuca
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Total activity28
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Last activity
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Activity overview
Latest activity by Rico Pagliuca-
Rico Pagliuca commented,
This would be enormously helpful. Side Conversations are critical for many ticket flows and often lead to an unintentional drop in response times due to the lack of notification options. Defaulting...
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Rico Pagliuca commented,
Big time +1 to this. The org features in ZD are not well suited to internal management structures where, in our case, store level and GM users submit tickets that Area Managers want to be able to c...
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Rico Pagliuca commented,
This video claims organizations are a hierarchical way to structure data. I don't see that is the case anywhere, actually. It would be tremendously valuable if there was a hierarchical relationsh...
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Rico Pagliuca commented,
It would be so wonderful is Support had this structure. Subordinate organizations [and associated user rights] would be massively beneficial to support. It's a frustrating product gap.
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Rico Pagliuca commented,
We have an instance where we have an external support provider that sends us ticket notifications [via ConnectWise, I believe] which always come with the subject: Ticket#XXXXX/Location/Issue Each t...