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Movell Sarran

Joined Feb 27, 2023

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Last activity Dec 08, 2023

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ACTIVITY OVERVIEW

Latest activity by Movell Sarran

Movell Sarran commented,

CommentGeneral questions about email and email template

Where are you with this Zendesk?
Why does a system not email back to the email that submitted the ticket? what the logic?

View comment · Posted Dec 08, 2023 · Movell Sarran

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Movell Sarran commented,

Community comment Feedback - Ticketing system (Support)

Any update on this? 
What is the logic in not emailing back to the email address that emailed us?

View comment · Posted Dec 08, 2023 · Movell Sarran

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Movell Sarran commented,

Community comment Feedback - Ticketing system (Support)

Has this been resolved yet? 

View comment · Posted Jul 20, 2023 · Movell Sarran

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Movell Sarran commented,

Community comment Q&A - Help center and community

just saw this: You will now receive a notification if there are posts or comments in the content moderation queue when it is checked every four hours. You will also receive notifications for the spam queue.

https://support.zendesk.com/hc/en-us/articles/4408894193562-Moderating-end-user-content 

View comment · Edited Jun 28, 2023 · Movell Sarran

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Movell Sarran commented,

Community comment Q&A - Help center and community

is there a way to get alerted when there is something to approve? i see a Follow button but where does that notify you? Nothing sent out after testing.

View comment · Posted Jun 28, 2023 · Movell Sarran

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Movell Sarran commented,

CommentWorking with articles in the knowledge base

Can you insert Guide articles easily into Agent Live Chats?

View comment · Posted Apr 10, 2023 · Movell Sarran

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Movell Sarran commented,

Community comment Feedback - Ticketing system (Support)

Please bring back the numbers. We have multiple views, with 100s of tickets, where skipping to Page X was much more valuable than clicking Next many times.

View comment · Posted Mar 28, 2023 · Movell Sarran

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Movell Sarran commented,

CommentWorking with articles in the knowledge base

Can you insert Guide articles easily into Agent Live Chats?

View comment · Posted Feb 27, 2023 · Movell Sarran

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