Patrick B.

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

The "Notify Target" workaround is not terrible but you have to construct the whole email body rather than just copying the response as everyone wants.

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• Patrick B.
• Created October 23, 2012 19:43
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

The workaround is to use *any* other ticket handling system.

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• Patrick B.
• Created October 23, 2012 19:30
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

+1. Simply want to copy my team on all responses.

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• Patrick B.
• Created April 12, 2012 19:46
• 0 votes