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Peter McKesson

Joined May 17, 2021

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Last activity Dec 30, 2021

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ACTIVITY OVERVIEW

Latest activity by Peter McKesson

Peter McKesson commented,

CommentAdditional ticket channels

Great. We very much look forward to getting this figured out. This has been a real challenge ever since moving from Intercom. I look forward to hearing from you.

View comment · Posted Dec 30, 2021 · Peter McKesson

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Peter McKesson commented,

CommentAdditional ticket channels

Would there be any reason for a delay in this Notification List updating?  We seem to be noticing a delay when the messaging with a client is current and frequent.  On some of the other "chatting" softwares we used in the past the conversation updates were almost real time like you expect with a text message on your phone.  What should we expect with the Web widget and Messenger? 

View comment · Posted Dec 19, 2021 · Peter McKesson

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Peter McKesson commented,

CommentLive chat agent guide

Hello - I don't see these Settings > Personal and then Idle Timeout. Please advise.

View comment · Posted Dec 19, 2021 · Peter McKesson

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