Peter McKesson
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Total activity11
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Last activity
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Activity overview
Latest activity by Peter McKesson-
Peter McKesson commented,
Great. We very much look forward to getting this figured out. This has been a real challenge ever since moving from Intercom. I look forward to hearing from you.
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Peter McKesson commented,
Hello Dave - this may be the missing information. So, what we should expect is to reply to assigned tickets and when the client replies back to us this Notification List will be updated. My agents...
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Peter McKesson commented,
Would there be any reason for a delay in this Notification List updating? We seem to be noticing a delay when the messaging with a client is current and frequent. On some of the other "chatting" ...
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Peter McKesson commented,
Hello - I don't see these Settings > Personal and then Idle Timeout. Please advise.
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Peter McKesson commented,
I did learn something. I heard that there is an indicator or session token with both chat and messenger. Will my agents get notified of their pending messages/tickets when they are updated? If my...