davidb

Ok,  Thanks!  I was setting a tag in one of my first attempts but I must not have set it correctly because I was getting the same error.  So that is where I got confused.  When I went back and set a tag this time it worked!

Yes... I have read that over and over again.  What does that really mean—"nullifying condition".  I have followed one of the examples on the forum almost exactly and it's not working.   I am missing something.. That said from what I can tell in the forum their are others that are having the same problem.

I my  mind "Ticket type: Followup Date" "is within the next" "1 days" is a condition that can only happen once!

I have read this thread and other help articles trying to understand what I am doing wrong.  I feel like have copied the examples and I still can't get it to work. Help!  Super frustrated...