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Justin Ramsey
Joined May 17, 2021
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Last activity Oct 19, 2023
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Latest activity by Justin Ramsey
Justin Ramsey commented,
We need a solution here. Thanks!
View comment · Posted Oct 18, 2023 · Justin Ramsey
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Justin Ramsey commented,
Would be helpful to have the announced average wait time on the IVR calculate based on schedule (i.e. hours of operation) versus a 24 hour period. Our customers hear they have a 5 min wait time but actually it's about 30 min bc Zendesk is using a 24 hour period to calculate the wait time.
View comment · Posted Aug 15, 2023 · Justin Ramsey
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Justin Ramsey commented,
We aren't able to get Satisfaction Reason values to display in any of our agent workspace views. We thought it may be due to the fact that the out of box Reasons are too long to display, so we shortened the Reason field values, but no still luck. Is this a known issue?
View comment · Posted Dec 08, 2021 · Justin Ramsey
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Justin Ramsey commented,
We need Zendesk to recognize HEIC image file format. Our customers submit warranty claims with images. Many submissions contain HEIC format. Thanks!
View comment · Posted Nov 10, 2021 · Justin Ramsey
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