Recent searches


No recent searches

Dan Potts's Avatar

Dan Potts

Joined Oct 16, 2021

·

Last activity Mar 30, 2022

Following

0

Follower

1

Total activity

9

Votes

0

Subscriptions

2

ACTIVITY OVERVIEW

Latest activity by Dan Potts

Dan Potts commented,

Community comment Feedback - Ticketing system (Support)

Quite possible, Carsten F.

Thanks! That's very nice of you to offer. My team and I will be able to work through it, no problem ;) 

Thanks again for your message!

View comment · Posted Mar 30, 2022 · Dan Potts

0

Followers

0

Votes

0

Comments


Dan Potts commented,

Community comment Feedback - Ticketing system (Support)

Thanks Carsten! Understood. Is it something that you have on the roadmap or any inclination to ever release as part of your product?

View comment · Posted Mar 23, 2022 · Dan Potts

0

Followers

0

Votes

0

Comments


Dan Potts created a post,

Post Feedback - Ticketing system (Support)

I see that when I "Get Help" from within Zendesk Support, a help bar displays where I can search HC topics before submitting a request. I'd like to make use of the same feature. I reached out to an agent of yours and they notified me that this isn't a feature that you offer to your customers.

It would be awesome if I could add this to my application so my customers could benefit fromt this workflow.

Thanks!

Posted Mar 22, 2022 · Dan Potts

1

Follower

5

Votes

4

Comments


Dan Potts commented,

CommentAccounts and billing

Thanks for your acknowledgement and response, Brett.

I've received a response off of the ticket you logged and I'm now waiting for an AE to reach out to me. With any luck, that will happen promptly. In the future I will attempt the Chat channel when I require immediate assistance.

View comment · Posted Jul 01, 2021 · Dan Potts

0

Followers

0

Votes

0

Comments


Dan Potts commented,

CommentAccounts and billing

Thanks Brett, that's much appreciated. What is your first response time because including your ticket, I've now submitted three in the last 24 hours with no response.

You have been very responsive, but it seems that the team that handles tickets is not. Furthermore, I have another case that's been open since April which has had astonishingly poor follow up from the Zendesk Support Team. If I didn't follow up regularly myself, I think the team would just ignore it until I go away.

For a company that provides Support technology, I have to admit that the service is the worst I've ever experienced.

View comment · Posted Jul 01, 2021 · Dan Potts

0

Followers

0

Votes

0

Comments


Dan Potts commented,

CommentAccounts and billing

Hi Brett,

Thanks for your response. I can navigate there and I'm trying to change my subscription to the Suite Growth plan, detailed here. I am not seeing this as an option. Please see the screenshot of my available options.

 

 

View comment · Posted Jul 01, 2021 · Dan Potts

0

Followers

0

Votes

0

Comments


Dan Potts commented,

CommentAccounts and billing

I changed my subscription and it looks like I've been enrolled in the old Suite Plan, not the new one. I don't even see the option to select 'Suite Growth' under subscription settings.

I was told that changing the plan could be done in my subscription settings. Please direct me to how I can change to the latest Suite Growth plan.

View comment · Posted Jun 30, 2021 · Dan Potts

0

Followers

0

Votes

0

Comments