Roy Landman
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Last activity
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Activity overview
Latest activity by Roy Landman-
Roy Landman commented,
https://support.zendesk.com/hc/en-us/articles/6146050447642-Announcing-an-upcoming-enhancement-to-reply-time-SLAs-for-Messaging
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Roy Landman commented,
Caroline Kello Am I correct in stating changes to an end user in their language are not captures in the Audit log? Knowing this would really be helpful because the end users language does or can be...
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Roy Landman commented,
We still get reports in that there are unexpected negative responses around until at least the 30th of June.
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Roy Landman commented,
Toby Sterrett I mean a vendor that created a normal ticket via channel that could be email, but also ticket form, chat (doesn't matter, the case is the same) and add that ticket as an email side co...
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Roy Landman commented,
This would be such a major improvement, being able to merge a ticket as a side conversation to a ticket. We see multiple Zendesk instances where there is need for this, in mostly two situations: T...
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Roy Landman commented,
Is it possible to include the correct links (with host mapping) to different help centers depending on the brand a ticket is being created in? The situation: we would love to have a help center lin...
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Roy Landman created a post,
Block/suspend and/or report spam users in Whatsapp
Spam Whatsapp users are starting new conversations with the same phone number, but there is no way to block/suspend and/or report this user(s) from sending new messages because in Zendesk is consta...