
Juan Moreno
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Last activity
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Activity overview
Latest activity by Juan Moreno-
Juan Moreno commented,
I've followed the instructions on this article but for some reason when I try to use one of the metrics it gives me the following error: "The set of calculations isn’t valid. The calculated attribu...
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Juan Moreno created a post,
Re-assigning a Chat should Alert the new Assignee with a Sound - Zendesk Agent Workspace
When a chat is re-assigned to another agent/group that agent/group should be alerted with a notification sound. Use case: Agents do not spend their entire day looking at the notification button. Th...
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Juan Moreno commented,
We need this too.