Matt Picio
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Total activity16
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Last activity
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Activity overview
Latest activity by Matt Picio-
Matt Picio commented,
Agreed. We have a number of instances where GoodData reports multiple tags as separate categories in a given report - and sometimes have to go through extensive contortions with our reporting in o...
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Matt Picio commented,
+1 to Ben's remarks. I reported this nearly 9 months ago, and it's been 2 months since we heard "we're thinking about it, but I'll keep this thread updated". Now that we're actually on the new in...
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Matt Picio commented,
Is Zendesk looking at all at adding additional customizability to the dashboard? It's been over 6 months since I originally posted, and we're looking at finally making the transition permanent, bu...
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Matt Picio commented,
I can understand why you can't remove tags - everything in Zendesk and GoodData is oriented around tags in some fashion, and most of our reports depend on them. That said, it would be great to hav...
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Matt Picio commented,
+1 on adding tags to closed tickets. Since a closed ticket is otherwise unmodifiable, I don't see how that would be a problem. We could definitely use this to identify and track closed tickets.
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Matt Picio created a post,
[Closed for comments] Customization of the dashboard
Not plannedIn the new Zendesk Interface, the dashboard by default displays a "Tickets Requiring Your Attention" view. (I realize this is not a "view" in the Zendesk-defined sense) This way of looking at tick...
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Matt Picio commented,
Hi Erin, The form you linked is no longer accepting submissions. What is the status of that feature? Does Zendesk plan to implement it, or were the results of that beta unfavorable?