Robin Varner

What does the Group field do on the Create Single Ticket?  If I start typing one of my group names, it will show the matching group names in a list, but if I select one, nothing seems to happen.  The ticket still remains unassigned.

We are looking at managing projects in Zendesk, and this app looks like it will do exactly what we need.  My concern is twofold:  first, when installing the app, it states it's possible the download could contain malicious code, and it could disappear at any time since it's not supported.  Is there any hope to have a fully functioning option for this app?  It would be ideal for what we need in our situation.