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Lauren Mulkern

Joined Oct 16, 2021

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Last activity Mar 24, 2022

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ACTIVITY OVERVIEW

Latest activity by Lauren Mulkern

Lauren Mulkern commented,

CommentEnd-user guide for Help Center

How exactly does stemming work? Does the search iterate for a set of suffixes, or is it a wildcard?

Our content covers topics where users will search for part of a proper noun - example: "Sugar" vs "SugarCRM". If we're applying labels for SEO improvements, do we need to apply both labels, or will stemming find a "sugar" label when the user searches for SugarCRM, or vice versa?

Thanks!

View comment · Posted Jan 12, 2022 · Lauren Mulkern

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Lauren Mulkern commented,

CommentUsing AI agents for email and web form

Hi Josh. The link you provided directs back to this page, which I've read, and unfortunately, there is no answer to my question here. 

Does the Answer Bot machine learning algorithm impact the results you see in non-answer bot locations, or are these locations still using the regular Zendesk search algorithm? Examples: the Instant Search results that show when you are typing in the search bar, and the search results in pages like this: https://support.zendesk.com/hc/en-us/search?utf8=%E2%9C%93&query=answer+bot

Thanks! 

View comment · Posted Nov 12, 2021 · Lauren Mulkern

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Lauren Mulkern commented,

CommentUsing AI agents for email and web form

Does Answer Bot impact the keyword search results with its machine learning, or is that still another algorithm when AB is enabled?

View comment · Posted Nov 11, 2021 · Lauren Mulkern

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Lauren Mulkern commented,

Community comment Feedback - Help Center (Guide)

Chiming in with the same issue. We are reorganizing our content and have to review 700+ articles to place in new sections. Doing this one by one will take a LONG time. I'm disappointed I can't do this by selecting titles from a list. It's way too many clicks. Carpal tunnel, anyone?

View comment · Posted Oct 01, 2021 · Lauren Mulkern

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Lauren Mulkern commented,

CommentHow to fix issues with the community forum

I will add that notifications will send to followers of a topic when you move an existing post to a new topic.

A way to turn this off or pause notifications while performing this kind of administrative change would be very helpful.

My use cases:

  • moving older posts that are misclassified in the wrong category (don't want a notification sent)
  • re-organizing an existing community to use different topics (definitely do not want notifications sent!)

View comment · Posted Sep 03, 2021 · Lauren Mulkern

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