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Virgin Experience Days

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Latest activity by Virgin Experience Days
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    Virgin Experience Days commented,

    1. Messaging
    2. ...
    3. Zendesk messaging
    4. Messaging reporting in Zendesk Agent Workspace

    How can you measure agent activity for Instagram & WhatsApp? We haven't fully migrated to Message yet, so we still see public comments for Emails, FB & Twitter. We can see chat activity for agents ...

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    • Virgin Experience Days
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    Virgin Experience Days created a post,

    Incoming Contact Reporting - Emails

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    1. Community
    2. Zendesk Suite Q&A

    Hi I'm trying to ensure my reporting on incoming contact is correct to make sure I have the right amount of staffing We are reporting the usual stats such as Tickets Created, Public Comments (by ad...

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