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Ben Harrison
Joined May 13, 2021
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Last activity Oct 22, 2021
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Latest activity by Ben Harrison
Ben Harrison commented,
For an integration with Salesforce, is it possible for a ZenDesk support ticket to not only appear on the Contact record associated with the external "requestor", but to aggregate all of the Contact's tickets on an Account. For example: Contact A, Contact B and Contact C all work at Account 1. Contact A has 2 tickets, Contact B has 2 tickets and Contact C has 6 tickets. Is there a way for all 10 ZenDesk support tickets to appear on Account 1?
View comment · Posted Oct 01, 2021 · Ben Harrison
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Ben Harrison created a post,
Currently there is no reporting for the volume of interactions that occur with a customer. Our Sales and Ops team need to be able to track the number of touch points with a customer over a certain duration, i.e., # of calls/emails to Customer A over the past 90 days. This is a must have functionality and one that I believe should be prioritized by ZenSell.
Posted May 05, 2021 · Ben Harrison
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Ben Harrison commented,
Is this functionality planned to be released anytime soon?
View comment · Posted Apr 19, 2021 · Ben Harrison
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