Teki

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore is really slow when handling larger quanteties of data

@... That answer is not particularly helpful.  What might help here is for Zendesk to publish an article on tips and tricks on how to make dashboards and query render faster.  (i.e. trimming scope ...

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• Teki
• Created May 15, 2021 14:11
• 3 votes

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Comparing an agent's tickets to the rest of the agent's group

Hi.  The issue i have with this approach is that you will need to hard code each agent name.  Is there a way to use the same principle but compare any agent against the team he/she is in.  We have ...

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• Teki
• Created April 14, 2021 19:17
• 1 vote