Andrew
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Last activity
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Activity overview
Latest activity by Andrew-
Andrew commented,
Hi mccabe.tonna, Yep that's what we are doing. I'm coming from the Developer docs page so we can't use the front end. Like you suggested we are using the verify / make primary APIs without issue....
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Andrew commented,
Hi, "Users (XXX of XXX seats used)" This is probably mentioned above but we need to be able to see the seat usage at a quick glance so we can approve new agent hires. Right now it looks like that ...
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Andrew commented,
Sure mccabe.tonna If your an active worker(user field in our system) your email domain should be our company one. We want to create a simple Audit/QA integration that pulls everyone who is active ...
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Andrew commented,
Hi, Is it possible to use the search API to return everyone who doesn't have the primary email setup with a specific email domain? Wildcards don't work at the start of the email so it seems like th...
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Andrew commented,
Hi, We need to update our SSO SAML config/Cert. Do you know if saving an update to the config will negatively impact anyone logged in currently? For example would it kick agents out of the syste...
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Andrew commented,
Hello, Q1) Is it possible to exclude articles from answerbot using labels without having to assign a include label to everything else? For example, exclude the internal agent training section we h...
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Andrew commented,
Hi, Is it possible to exclude tickets from Content Cue recommendations? (via tag?) We have a group that sends around a lot reference material on agent created outbound tickets. This ends up creati...
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Andrew commented,
+1 Hi Please add this option, or possibly the ability to chain greetings together.
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Andrew commented,
Hi, Answer bot adds a tag ab_resolved when it resolves a ticket. Is it possible to add a tag to tickets resolved by Rapid Resolve?
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Andrew commented,
Hi Lisa, For the Security limitations part specifically "all Chat agents have access to all Chat messages". What does this entail? Would upgrading to Agent workspace not follow a Custom Enterprise...