Andrew
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Recent activity by Andrew-
Hi mccabe.tonna, Yep that's what we are doing. I'm coming from the Developer docs page so we can't use the front end. Like you suggested we are using the verify / make primary APIs without issue....
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Hi, "Users (XXX of XXX seats used)" This is probably mentioned above but we need to be able to see the seat usage at a quick glance so we can approve new agent hires. Right now it looks like that ...
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Sure mccabe.tonna If your an active worker(user field in our system) your email domain should be our company one. We want to create a simple Audit/QA integration that pulls everyone who is active ...
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Hi, Is it possible to use the search API to return everyone who doesn't have the primary email setup with a specific email domain? Wildcards don't work at the start of the email so it seems like th...
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Hi, We need to update our SSO SAML config/Cert. Do you know if saving an update to the config will negatively impact anyone logged in currently? For example would it kick agents out of the syste...
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Hello, Q1) Is it possible to exclude articles from answerbot using labels without having to assign a include label to everything else? For example, exclude the internal agent training section we h...
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Hi, Is it possible to exclude tickets from Content Cue recommendations? (via tag?) We have a group that sends around a lot reference material on agent created outbound tickets. This ends up creati...
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+1 Hi Please add this option, or possibly the ability to chain greetings together.
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Hi, Answer bot adds a tag ab_resolved when it resolves a ticket. Is it possible to add a tag to tickets resolved by Rapid Resolve?
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Hi Lisa, For the Security limitations part specifically "all Chat agents have access to all Chat messages". What does this entail? Would upgrading to Agent workspace not follow a Custom Enterprise...