Recent searches


No recent searches

Jeremy Watkin's Avatar

Jeremy Watkin

Joined May 13, 2021

·

Last activity Jun 01, 2023

Following

0

Followers

0

Total activity

57

Votes

11

Subscriptions

27

ACTIVITY OVERVIEW

Latest activity by Jeremy Watkin

Jeremy Watkin commented,

Community comment Feedback - Chat and Messaging (Chat)

I came to this article looking for a solution to shorten help center links that our agents share during messaging conversations. Even when we respond by email, the help center links with tracking information are obscenely long. Not sure button links help with that, right?

View comment · Posted Jun 01, 2023 · Jeremy Watkin

0

Followers

1

Vote

0

Comments


Jeremy Watkin commented,

CommentWorking with Sell apps and integrations

Are there plans for Zendesk Messaging to work with Sell?

View comment · Posted Feb 27, 2023 · Jeremy Watkin

0

Followers

1

Vote

0

Comments


Jeremy Watkin commented,

CommentZendesk messaging

Thank you so much Anton Verhelst! This is a wonderful improvement.

View comment · Posted May 10, 2022 · Jeremy Watkin

0

Followers

0

Votes

0

Comments


Jeremy Watkin commented,

CommentZendesk messaging

Anton Verhelst can you explain in more detail how you solved this problem? I too find that messaging and social conversations broadcast to all agents even if they aren't assigned to those groups and I'm having a difficult time figuring out how to limit this. Thank you!

View comment · Posted Mar 23, 2022 · Jeremy Watkin

0

Followers

0

Votes

0

Comments


Jeremy Watkin commented,

CommentSetting up Talk

Thank you for the clarity, @...! I think my natural inclination when managing my permissions was to just make myself an admin on everything. Glad you've taken the time to define what each of the levels means.

View comment · Posted Mar 17, 2022 · Jeremy Watkin

0

Followers

0

Votes

0

Comments


Jeremy Watkin commented,

CommentSetting up Talk

It doesn't look like anyone answered Nichole Harrop. Can you explain why a Talk admin can't make or receive calls? I am an admin who does occasionally call customers. I guess for now I'll just toggle permissions but this just seems a bit odd. Thanks for your consideration on this!

View comment · Posted Mar 16, 2022 · Jeremy Watkin

0

Followers

0

Votes

0

Comments


Jeremy Watkin created a post,

Post Q&A - Tickets and email

In a multibranded instance, we need the ability to set a "default brand" for our agents. We have agents occasionally add tickets from "other" brands with the wrong brand which leads to customer confusion.

Posted Feb 15, 2022 · Jeremy Watkin

1

Follower

8

Votes

14

Comments


Jeremy Watkin commented,

CommentUsing Built by Zendesk apps

I agree with Amber Barnes and Tyler Rutledge. It's problematic to tie this to the group the agent is a part of as opposed to the group the ticket is assigned to. I need to be able to set the from address based on the group the ticket is in. Our agents are actually in multiple groups so the current functionality doesn't work well.

Furthermore, we need some way to update the from address with a trigger. Let me know if this is somewhere on the roadmap.

View comment · Posted Dec 08, 2021 · Jeremy Watkin

0

Followers

7

Votes

0

Comments


Jeremy Watkin commented,

Community comment Feedback - Ticketing system (Support)

Does this actually work? Fabio Can you give me more detail on how to create this HTTP Target in Zendesk?

View comment · Posted Dec 08, 2021 · Jeremy Watkin

0

Followers

0

Votes

0

Comments


Jeremy Watkin created a post,

Post Q&A - Objects, workspaces, and rules

We use the "Select an Address" app but I'm finding it nearly impossible to only select an address on certain tickets. It would be much easier if I could specify a from address change with a trigger based on very specific criteria. Does anyone have any ideas?

Posted Dec 08, 2021 · Jeremy Watkin

0

Followers

3

Votes

2

Comments