Jeremy Watkin

1. Agent guide
2. Ticket automation and collaboration
3. Using Slack in side conversations

How long does it take for a newly invited Slack channel to become available in side conversations? I believe I've properly invited it but it doesn't show up in the dropdown list.

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• Jeremy Watkin
• Created June 30, 2021 19:46
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Strange Spam Tickets

Thank you, Dave!

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• Jeremy Watkin
• Created June 17, 2021 04:39
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add option to copy email address to user's email address dropdown

Agree. The ability to copy the email address would be wonderful. The email address for a user is too buried currently in the ticket flow.

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• Jeremy Watkin
• Created April 26, 2021 22:24
• 0 votes

1. Web Widget
2. Web Widget documentation
3. Configuring basic information for the Web Widget

Hi @..., I had the same question. We like messaging because it's a better experience with AnswerBot but would still much prefer to direct the customer to a web form, not a chat/messaging conversati...

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• Jeremy Watkin
• Created April 09, 2021 20:19
• 4 votes