Jeremy Watkin
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Total activity55
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Last activity
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Comments
Votes on activity by Jeremy Watkin-
I agree with Amber Barnes and Tyler Rutledge. It's problematic to tie this to the group the agent is a part of as opposed to the group the ticket is assigned to. I need to be able to set the from a...
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Hi @..., I had the same question. We like messaging because it's a better experience with AnswerBot but would still much prefer to direct the customer to a web form, not a chat/messaging conversati...
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Thanks, Dave! I did try that and the channel still isn't showing up. Is there a chance that side conversations is limited to 6 Slack channels in the dropdown? That was my other theory. If that's th...
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Thank you so much Anton Verhelst! This is a wonderful improvement.
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Anton Verhelst can you explain in more detail how you solved this problem? I too find that messaging and social conversations broadcast to all agents even if they aren't assigned to those groups an...
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Thank you for the clarity, @...! I think my natural inclination when managing my permissions was to just make myself an admin on everything. Glad you've taken the time to define what each of the le...
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It doesn't look like anyone answered Nichole Harrop. Can you explain why a Talk admin can't make or receive calls? I am an admin who does occasionally call customers. I guess for now I'll just togg...
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Does this actually work? Fabio Strasser Can you give me more detail on how to create this HTTP Target in Zendesk?
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As I think about this more, I would love the option to reword these buttons to say "Keep my ticket open" or "Close my request." So they look more like clear opposites of one another.
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Agree. The ability to copy the email address would be wonderful. The email address for a user is too buried currently in the ticket flow.