Nevena Imetska

1. Apps and integrations
2. Apps and integrations advice and troubleshooting
3. How to resolve accounts that fail to sync from Salesforce to Zendesk

Hi @... I have one question related to a failed ticket sync. This is  the error and the issue seem to be for just this one. Ticket #--- failed to sync Fail State with Cause: INSUFFICIENT_ACCESS_ON_...

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• Nevena Imetska
• Created January 13, 2021 07:43
• 0 votes

1. Apps and integrations
2. Apps and integrations advice and troubleshooting
3. What profile permissions are required for the Zendesk for Salesforce integration?

Thank you @... that explains it and I have created a custom field for mapping the domain names from salesforce to Zendesk.

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• Nevena Imetska
• Created January 13, 2021 07:37
• 0 votes

1. Apps and integrations
2. Apps and integrations advice and troubleshooting
3. What profile permissions are required for the Zendesk for Salesforce integration?

@... We were using the data sync with Salesforce successfully and had it setup as per the documentation but after a few tickets had failed to sync we noticed that the configuration for the data syn...

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• Nevena Imetska
• Created January 12, 2021 11:42
• 0 votes